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Frequently Asked Questions
Q1: Are you a manufacturer or a trading company?
A: We are a manufacturer founded in 2011 with a dedicated production facility focused on high-precision CNC equipment.
Q2: What are your payment terms and delivery time?
A: We accept T/T, Western Union, and PayPal. Usually, a 30%~50% deposit is required, with the balance paid before delivery. Lead time is typically 7~10 days.
Q3: What kind of warranty do you provide?
A: We provide a 36-month warranty for the whole machine and a 12-month warranty for core components.
Q4: Can this machine cut different types of soft materials?
A: Yes, the oscillating knife is designed for PU leather, PVC, rubber, cloth, carton, foam, and other flexible soft materials up to 50mm thickness.
Q5: How do I learn to operate the machine?
A: We provide a U-disk with manuals and operation videos. Additionally, we offer online technical support (WhatsApp/WeChat), remote control setup, and follow-up demo videos.
Q6: What is the Minimum Order Quantity (MOQ)?
A: The MOQ is 1 set. We support both individual custom orders and bulk production requirements.